Privacy Policy for ATSG IMPEX

1. Introduction

Welcome to ATSG IMPEX ("we," "our," "us"). We are a trusted manufacturer, exporter, and importer established in 2008, delivering high-quality products including Tote Bags, T-Shirts, Scrub Uniforms, and Electronic items to wholesale and retail customers in Singapore and beyond. We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://atsgimpex.com. By accessing or using our website, you consent to the practices described in this policy.

2. Information We Collect

Personal Data

• Contact information (name, email address, phone number)
• Business information (company name, position)
• Billing and shipping addresses
• Payment information (processed through secure third-party payment processors)
• Communication preferences

Non-Personal Data

• Browser type and version
• Operating system
• IP address
• Pages visited on our site
• Time and date of visits
• Referring website addresses

Product Information

• Product preferences and interests
• Order history and purchase patterns
• Customer service inquiries

3. How We Collect Information

Direct Collection

• When you place an order
• When you create an account
• When you subscribe to our newsletter
• When you contact us via email, phone, or contact forms
• When you participate in surveys or promotions

Automated Collection

• Through cookies and similar tracking technologies
• Through server logs
• Through analytics tools

4. Use of Your Information

• To process and fulfill your orders
• To communicate with you about orders, products, services, and promotions
• To improve our website, products, and customer service
• To personalize your experience
• To manage your account and provide customer support
• To comply with legal obligations and prevent fraud
• To send marketing communications with your consent
• To conduct market research and analysis

5. Legal Basis for Processing

• Performance of a contract
• User consent for marketing communications
• Legitimate business interests
• Compliance with legal obligations

6. Disclosure of Your Information

Service Providers

• Payment processors
• Shipping carriers
• IT and website maintenance providers
• Marketing service providers (with consent)

Legal Requirements

• Compliance with laws and regulations
• Protection of rights, safety, and property

Business Transfers

Information may be transferred in the event of a merger, acquisition, or sale of assets.

We do not sell, rent, or trade your personal information to third parties.

7. Data Security

• SSL encryption
• Secure servers and firewalls
• Restricted access to authorized personnel
• Regular security reviews

While we strive to protect your data, no online system is completely secure.

8. Data Retention

• Order records retained for 7 years
• Marketing preferences until unsubscribed
• Customer service records for 3 years

9. Your Rights and Choices

Access and Correction

• Access your personal data
• Correct inaccurate information

Deletion and Restriction

• Request deletion (subject to law)
• Request restriction of processing

Objection and Portability

• Object to data processing
• Request data transfer

Marketing Preferences

• Opt out of marketing communications
• Manage cookies through browser settings

10. International Data Transfers

Your data may be processed outside Singapore. We ensure appropriate safeguards are in place.

11. Third-Party Websites

We are not responsible for the privacy practices of third-party websites linked on our site.

12. Children's Privacy

Our website is not intended for children under 16, and we do not knowingly collect their data.

13. Changes to This Privacy Policy

We may update this policy periodically. Please review it regularly for changes.

Note: This policy should be reviewed by a legal professional to ensure compliance with PDPA and other applicable laws.